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Our Cancellation Policy
Confirmations & Cancellations: We make every effort to remind you of your reservation prior to your scheduled date. However, you must inform us if you're unable to keep your reservation. We understand that plans can change and we will gladly assist you in making changes to your scheduled reservation date and time.
For single-service reservations (less than one-hour in length), we accept cancellations without penalty up to 24 hours prior to your scheduled reservation date and time.
For single-person multi-service reservations totaling more than one-hour in length, we accept cancellations without penalty up to 48 hours prior to your scheduled reservation date and time.
For group or multi-person reservations, we accept cancellations up to 5 days prior to your scheduled reservation date and time.
By scheduling a reservation with us, you agree that we have your permission to charge your credit card or gift-card 50% of the estimated cost of your reservation or $25 per hour (or portion thereof) of scheduled services if you cancel your reservation prior to these requirements as noted above and 100% of the estimated cost of your service(s) for reservations where you fail to check-in for or complete your reservation as scheduled without providing prior notice of cancellation within the time periods as noted above.
Frequently Asked Questions
1. Minors (18 and under) must have consent from parent or guardian before receiving treatments at The Spaaah Shop.